Assistant Director of Ticket Operations

_ Note for Current UM Employees _

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

Ole Miss Athletics strives to advance a championship culture that develops, educates and empowers our student-athletes while providing a premier experience for the Ole Miss family.

Role Specifications

Below you will find classification and compensation information. For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family - Administration

View Full Description

_ Note for Current UM Employees _

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

Ole Miss Athletics strives to advance a championship culture that develops, educates and empowers our student-athletes while providing a premier experience for the Ole Miss family.

Role Specifications

Below you will find classification and compensation information. For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family - Administration

Sub-Family - Customer Service

Career Track / Level - P1

Grade - 4

Min

$38,771

$48,464

Role Summary

This position assists with the daily operations and maintenance of the University of Mississippi Athletic ticket office. The incumbent participates in the oversight of ticket sales and distribution, assists with ticket promotions to maximize revenue, and provides support for game day operations.

Examples of Work Performed

• Participates in the management of daily ticket office operations.
• Assists with ticket promotions designed to maximize revenue.
• Ensures information for online sales process is correct and customer service focused.
• Oversees allocation of tickets to maintain integrity of priority seating process.
• Manages printing, processing, and distribution of tickets.
• Communicates with printing to ensure quality.
• Participates in the oversight of game day ticket operations.
• Ensures ticket purchases for fans, donors, player guests, coaches, etc. are in compliance with NCAA guidelines.
• Provides operational support and leadership for the box office.
• Ensures staff are trained appropriately to handle gate patrons.
• Provides high level of customer service with ticket sales and donations.
• Ensures all assigned tasks are in compliance with department, University, Southeastern Conference, and NCAA rules and regulations.
• Performs related or similar duties as required or assigned.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Assists with ticket promotions designed to maximize revenue.
   
   1. Ensures information for online sales process is correct and customer service focused.
      
   2. Coordinates allocation of tickets to maintain integrity of priority seating process.
      
   3. Coordinates printing, processing, and distribution of tickets.
      
   4. Participates in the oversight of game day ticket operations.
      
   5. Ensures ticket purchases for fans, donors, player guests, coaches, etc. are in compliance with NCAA guidelines.
      
   6. Trains ticket office staff to appropriately handle gate patrons.

Minimum Education/Experience

Education: Bachelor's Degree

Experience: N/A

An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

Preferred Qualifications

Two (2) years of experience related to the above described duties.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ethnicity, citizenship, age, disability, military status, protected veteran status, or genetic information, or any other legally protected status.

Minimum Physical Requirements

Physical Requirements: These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis.

Corrective devices may be used to meet physical requirements.

Physical Exertion: The incumbent may be required to lift up to approximately 10 pounds.

Vision: Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination: While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

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