Associate Athletics Ticket Manager
EXPIRED
Posted Date: May 29, 2024
Expired Date: Jun 05, 2024QUALIFICATION
-
Salary Expectation
Unknown -
Years of Experience
Not provided -
Work Type
Full-time
ABOUT PROGRAM
SPORTS/DEPARTMENT
Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Classification Title
Support Services Associate
Working Title
Associate Athletics Ticket Manager
Working Location (City, State)
Boone, NC
Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Classification Title
Support Services Associate
Working Title
Associate Athletics Ticket Manager
Working Location (City, State)
Boone, NC
Job Category
8
Position Number
068551
Department
Athletics Office - 120000
Description of University
Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.
Minimum Qualifications
High school diploma or equivalency.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per
ADA
. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
License/Certification Required
Essential Job Functions
The Associate Athletics Ticket Manager assists in overseeing all ticket operations for paid events and is responsible for up-to-date reporting as needed for presales and away ticket sales, monitoring and pursuing payment for accounts receivables, balancing of cash drawer, responsible for deposits daily, responsible for cash given and received from window sales.
The individual must verify the actual number of tickets received and compare to totals on manifest; File final ticket audit with the Athletics Business Office at the end of each season. Audit is to be verified by the Appalachian State University auditing division; Conduct inventory of all tickets at the end of each season.
The Associate Athletics Ticket Manager assists the Ticket Manager with supervision of Ticket Office personnel and game-day personnel of any events assigned. Coordinates game-day ticket sellers. Prepare and record tickets and money issued to each seller. Obtain necessary payroll information and records and turn in information to the appropriate office. Correspond with each seller as to hours needed, changes in scheduling and any other information necessitated. They must also serve as Lead Manager for all sports assigned and/or non-Athletic events.
The Associate Athletics Ticket Manager must also work closely with Marketing to promote specials and are responsible for social media marketing to promote ticket sales. Assists Ticket Manager with advertising and promotions with all sports.
Knowledge, Skills, & Abilities Required for this Position
Advanced knowledge/experience with Paciolan Ticketing System (Pac 7 and Back office system)
Knowledge of Standard operations of an Athletic Ticket Office
Experience with cultivating donor relationships
Excellent customer service skills and techniques
Knowledge of
NCAA
rules and regulations
Oversee ticket operations of various paid athletic and non-athletic events.
Responsible for all required reporting as needed for audits, presales and away tickets
Daily deposit reporting
Preparation and filing of assigned financial reconciliations of ticketed sports to be submitted to the Athletic Business Office as well as the Internal Audit department of App State Campus.
Manage Ticket Personnel of your assigned Sport(s)
Preferred Qualifications
Bachelor’s degree in Management or Business Administration; or an equivalent level of combination of training and experience. All degrees must be received from appropriately accredited institutions. Advanced knowledge of Paciolan Ticketing and Donor System along with advanced knowledge of
NCAA
rules and regulations preferred.
Type of Position
Permanent Full-Time
Staff/Non-Faculty
Staff/Non-Faculty
Appointment Type
1.00
Work Schedule/Hours
Hours vary according to athletic events.
Number of Hours Per Week
40
Number of Months Per Year
12
Mandatory Staff
No
Physical Demands of Position
Must be able to work long hours and stand for long periods of time.
Overall Competency Level
Advanced
Salary Grade Equivalency
GN08
Salary Range
Anticipated Hiring Range
$36,391-43,196
Required Functional Competencies to Successfully Perform Job Duties.
Customer Service:
Excellent communication skills; orally and verbally.
Advanced knowledge of product and customer service relations.
Establish customer relationships along with community, faculty, staff and or business associates.
Communication-Verbal:
Communicate information clearly to staff, clients, and/or the public about services, processes, and procedures using prescribed or established guidelines.
Apply judgment in releasing confidential information or to whom to refer questions.
Program Knowledge/Record Administration:
Perform a variety of functions related to our ticketing system.
Assist with preparations of inter-campus and off-site invoices.
Assist with compiling ticket information needed for reporting, data collection and recording.
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
| Posting Date | 05/28/2024 |
| Closing Date | 06/04/2024 |
| Competency Level Statement | If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level. |
| Special Instructions to Applicants |
Please attach required documents:
- Cover Letter
- Resume
- List a minimum of 3 professional references in the application or attach a List of References with Contact Information | | Search Chair Name | Teresa Eggers | | Search Chair Email | eggersth@appstate.edu | | Applicant Pool Preference | External (Post on the Web) | | Posting Number | 201502625P | | Quick Link | https://appstate.peopleadmin.com/post... |
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents 1. Resume 2. Cover Letter / Letter of Interest Optional Documents 1. List of References with Contact Information
Apply Now
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