Ticket Office Assistant

EXPIRED

Posting Information

Posting Information

Department

Ath Ticket Office - 271400

Career Area

Athletics

Posting Open Date

08/26/2024

Application Deadline

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Posting Information

Posting Information

Department

Ath Ticket Office - 271400

Career Area

Athletics

Posting Open Date

08/26/2024

Application Deadline

09/15/2024

Position Type

Temporary Staff (SHRA)

Position Title

Ticket Office Assistant

Position Number

20013649, 20013650

Vacancy ID

S023936

Full-time/Part-time

Full-Time Temporary

Hours per week

Work Schedule

This job will assist with gameday ticket operations as needed. Hours will vary week to week.

Some weekends and Occasional overtime.

Position Location

Hiring Range

$11.00-$12.00/per hour

Proposed Start Date

09/01/2024

Estimated Duration of Appointment

6 months not to exceed 11 months

Position Information

| Be a Tar Heel! |
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events. | | Primary Purpose of Organizational Unit |
Provide essential staffing assistance for athletic events, primarily in the areas of ticket sales/distribution and customer relations. Contribute to general ticket office operations. Display and deliver customer service excellence.Operate ticket system software to conduct sales transactions, customer inquiries, and other related duties. | | Position Summary |
Contact with customers in person and via telephone. Use of Paciolan ticketing platforms. Assist with deposits of funds, ticket reconciliations, cash management, data entry, event operations, player guest management and other duties as assigned by Senior Assistant AD/ Ticket Operations. Assist full-time staff in all phrases of ticket operations, including staffing events. | | Minimum Education and Experience Requirements |
Graduation from high school; or an equivalent combination of education and experience.
Bachelor’s degree with the ability to relate to customers and provide great service. Ticketing or customer service experience. | | Required Qualifications, Competencies, and Experience |
Individuals in the Customer Service Representative role will go above and beyond to provide exemplary service to patrons of UNC Athletic events. This person will ideally be a self-motivated, collaborative individual with previous experience working in a fast-paced customer service capacity. Extensive contact with Department of Athletics’ donors and customers, utilizing communication skills over the phone and in-person, is required. Computer skills are helpful, as this person will use ticket system software on a regular basis, in both an office setting as well as on-site at various venues. This is an excellent opportunity to become involved in the business side of a Division I athletic program and will appeal to those with an interest in sports administration. | | Preferred Qualifications, Competencies, and Experience |
Bachelor’s degree with the ability to relate to customers and provide great service. Ticketing or customer service experience.

| | Special Physical/Mental Requirements | | | Campus Security Authority Responsibilities | | | Special Instructions | | | Quick Link | https://unc.peopleadmin.com/postings/... | | Temporary Employment Policies |
http://hr.unc.edu/policies-procedures-guidelines/spa-employee-policies/temporary-staffing/INFOFORTEMPS |

Posting Contact Information

| Office of Human Resources Contact Information |
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status. | | Equal Opportunity Employer Statement |
The University of North Carolina at Chapel Hill is an equal opportunity, affirmative action employer and welcomes all to apply regardless of race, color, gender, national origin, age, religion, creed, genetic information, sexual orientation, gender identity or gender expression. We also encourage protected veterans and individuals with disabilities to apply. |

Optional and Required Documents

Required Documents 1. Curriculum Vitae / Resume Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you find out about the position opening?

   • CareerBuilder.com
   • Monster.com
   • Employment Security Commission
   • UNC General Administration Job Board
   • Indeed.com
   • Chronicle of Higher Education
   • Higheredjobs.com
   • Job Fair
   • Journal of Blacks in Higher Education
   • Personal Referral
   • Society of Human Resources Mgmt (SHRM)
   • Trianglejobs.com
   • UNC Online Job Posting
   • Other

2. * Please select the response below that best describes your experience/education for the Administrative Support Associate position.

   • High school diploma/GED
   • Associate's, Bachelor's, Master's, or Doctorate in any field
   • Did not complete high school but have a combination of high school education and office support experience to equal 4 years (ex. 1 year of high school and 3 years experience)
   • None of the above

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