Ticket Operations and Data Analytics Intern (Staff Wage)

The Athletics Ticket Office strategies reflect a concerted effort to provide excellent customer service, maximize ticket sales revenue, and increase attendance at athletics-related events to support the Department of Athletics and its mission.

Duties and Responsibilities

• Assist with athletic and university ticketed events including event set-up and breakdown of assigned events.
• Ensure a high level of customer service is maintained both in the office and during events.
• Assist in the renewal process for season tickets with an emphasis on client retention.
• Assist in the data-driven decision-making process by building sales and revenue reports – proficiency in Microsoft Excel is preferred.
• Assist in maintaining precise data and financial records for the Athletics Ticket Office and Virginia Athletic Foundation.
• Provide exemplary customer service through phone, face-to-face, live chat, text, and email interactions in a timely and professional manner.
• Assist with daily maintenance of ticket system software and office equipment.
• Process ticket orders using ticket software and equipment.
• Office errands and other duties as needed for the department.
• Works effectively as a team member.

Essential Job Functions:

The Athletics Ticket Office strategies reflect a concerted effort to provide excellent customer service, maximize ticket sales revenue, and increase attendance at athletics-related events to support the Department of Athletics and its mission.

Duties and Responsibilities

• Assist with athletic and university ticketed events including event set-up and breakdown of assigned events.
• Ensure a high level of customer service is maintained both in the office and during events.
• Assist in the renewal process for season tickets with an emphasis on client retention.
• Assist in the data-driven decision-making process by building sales and revenue reports – proficiency in Microsoft Excel is preferred.
• Assist in maintaining precise data and financial records for the Athletics Ticket Office and Virginia Athletic Foundation.
• Provide exemplary customer service through phone, face-to-face, live chat, text, and email interactions in a timely and professional manner.
• Assist with daily maintenance of ticket system software and office equipment.
• Process ticket orders using ticket software and equipment.
• Office errands and other duties as needed for the department.
• Works effectively as a team member.

Essential Job Functions:

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Ability to understand, speak, and write to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow professional representation of the University of Virginia to a variety of business, government and community customers and associates.
• Able to communicate effectively over the phone, in person, email, etc.
• Strong organizational and computer skills.

Problem Solving

• Intuitively able to reason, analyze information, and apply judgment to solve problems both routine and complex in nature.
• Able to perform well under stress and maintain a positive attitude.

Physical and Sensory Abilities

• Required to travel to locations on and off Grounds.
• Able to stand for hours at a time at both indoor and outdoor events
• Will be required to sit to perform deskwork and type on a keyboard.
• Regularly required to listen and speak to effectively communicate orally.
• Regularly required to stand, walk, and climb stairs to move about the facilities.
• Handle materials, reach overhead, kneel, or stoop to perform tasks.
• Regularly lift 40 or fewer pounds.​

This is a wage position which is not eligible for leave or other benefits and is limited to 1500 hours of work in a year. For more information, refer to the Wage Employment link: http://uvapolicy.virginia.edu/policy/HRM-029.

To apply, please submit an application online at https://jobs.virginia.edu and attach a current CV/Resume. Search on requisition number: R0077992.

Questions related to the application process may be directed to Keith Johnson, HR Specialist at fkj2t@virginia.edu.

The University will perform background checks on all new hires prior to employment.

MINIMUM REQUIREMENTS:

Education: High School Graduate or Equivalent.

Experience: None.

Licensure: None.

Preferred Experience:

• Data software management
• Experience in customer service via in-person and over the phone
• Experience in a Division 1 Athletics Department.
• Working towards a bachelor’s degree from an accredited college or university.

PHYSICAL DEMANDS:

Job requires sitting/standing for prolonged periods, frequently bending/stooping/traveling

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.

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